Datasheet
Help Desk and Network Operating Systems Administration – 60 hours, 6 Credits
30 hours for the Help Desk and 30 hours for Network Operating Systems Administration
Objectives for Help Desk
It is intended that trainees develop the following skills:
Acquire a theoretical basis in the field of IT to be able to understand practical concepts.
Know the principles of operation of each of the components of a computer (desktops and laptops).
Learn the interaction of computer components (desktops and laptops) and what conflicts can occur.
Know some important computer settings (desktops and laptops).
Understand how the correct maintenance and repair of equipment should be carried out.
Learn how to optimize equipment, extending its useful life, in a profitable way for the company.
Diagnose faults and resolve them.
Know how to provide technical assistance to users in the IT field, remotely or in person.
Know how to apply the main customer service techniques, within the scope of IT assistance.
Objectives for Network Operating Systems Administration
This training is intended to provide participants with knowledge and technical (Basic) skills that will enable them to proceed with the installation, configuration and maintenance of Linux and Windows systems, development environments, Web Hosting, among others.
It is intended that trainees develop the following skills:
Understand the importance of network operating systems and their administration;
Learn to install and parameterize the network services most commonly used on Linux and Windows platforms;
Learn good practices for administering operating systems and network services
Target Audience
UniPiaget students and the general public interested in acquiring knowledge that will enable them to provide assistance or technical support to users in the IT field, remotely or in person, in a given Organization/Company.
Program Content for Help Desk
Introduction to computers
Introduction to operating systems (Windows/Linux)
Help Desk Services
Theoretical concepts (Basic)
Personalized service (Diagnostics)
Intervention plans
Problem management
Knowledge management
Practical cases and evaluation
Syllabus for Administration of Network Operating Systems
Introduction to Network OS
Installation and Configuration Planning
User management
Network and communication services
File, Print, Web and Application Servers
Backup System
Remote management
Essential commands for network administrators
Certification
Trainees will be entitled to a training certificate in Help Desk and Network Operating Systems Administration as long as they attend at least 80% of the training hours.
Registration and Start of Training
Open for subscriptions
Training period to be announced soon
Registration limited to 15 trainees per class
Necessary documents
Certificate of Literary Qualifications
Copy of the identification document
NIF declaration
Completed Registration Form: http://www.unipiaget.edu.cv/file/evento16157.pdf
Value of Training
17,000$00
It can be paid in 2 installments:
(50% upon registration, 50% paid up to one week before the end of training)
Contacts
Mobile: +238 979 55 55
Viber: +238 972 22 22
Landline: +238 260 90 00
Bank data
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Interatlantic Bank
Account No.: 135227810001
NIB: 0005 0000 01352278101 97
IBAN: CV64500000135227810000
WIFT: CGDICVCP
Cape Verde Economic Bank
Account No.: 2658352010001
NIB: 0002 0000 26583520101 44
IBAN: CV64 0002 0000 26583520101 44
WIFT: CXECCVCV
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